The objective of the Quality Assurance Program (QAP) is to ensure that the SA Team's contract performance meets the highest standards of ethical conduct, quality service, and value. The plan provides the unifying guidance to SA's corporate mission, goals, philosophies, organizational structure, management approach, processes, procedures, and techniques.
SA's QAP is designed to support the following goals:
SA Team personnel and management structure must provide maximum responsiveness to customer needs. In particular, personnel and management must promptly identify project deficiencies as well as solutions.
All SA Team personnel supporting the effort must maintain the highest standards of ethical conduct.
All SA Team personnel supporting the effort must consistently provide the customer with outstanding value in the services they perform and the products that they generate.
All SA Team personnel supporting this effort must maintain a "100 percent accountability" approach to the performance of their duties. In this regard, SA Team members are responsible for identifying deficiencies in the team's overall performance and working with the team leadership to correct them.
The SA Team have processes in place to identify any problems with support and correct them before the next meeting.
The SA Team's vendors and suppliers must adhere to each and every item above.
